1. What should I do if I am unable to log in to my ERP account?
In the event you are unable to access your account, ensure that your login credentials are correct. If the problem persists, click on “Forgot Password” to reset your password or contact our customer support team for assistance.
2. Will the ERP service work on my device?
Our ERP service is compatible with a variety of web browsers including Google Chrome, Firefox, Safari, and Edge. Be sure your device has a stable internet connection and that Javascript is enabled in your browser settings.
3. How often does the system undergo updates and maintenance?
Our system is routinely monitored and updated. Any maintenance or updates are typically scheduled to occur during off-peak hours to minimize inconvenience.
4. Is technical support available for first-time users?
Indeed, we provide detailed instructional materials to new users and provide 24/7 technical support.
5. What preventive measures can I take if I experience technical issues with the website?
First, update your web browser to the latest version and clear your browser cache and cookies. If the problem continues, please reach out to our technical support team.
6. How secure is my data in your ERP service?
We committed to ensuring the safety of your data. We utilize advanced data encryption, firewalls, and conduct regular security audits in line with international data protection standards.
7. Is there a concurrent use limit on your ERP system?
Our ERP system is designed to support a large number of users simultaneously. However, if you notice any decrease in system performance with multiple users, please reach out to our support team.
8. How do I integrate my existing systems with your ERP service?
We provide user-friendly APIs and detailed integration guides. Our support team is also readily available to assist you with the integration of your current systems with our ERP service.